🇳🇬NigeriaWest Africa
NCAA urges airlines to be transparent about flight delays
via Punch Nigeria19 hours ago1 min read
The Nigeria Civil Aviation Authority NCAA has called on airlines operating in the country to improve transparency in communicating flight delays, especially those caused by operational issues. Michael Achimugu, Director of Public Affairs and Consumer Protection at the NCAA, issued a statement via his X handle on Tuesday, warning airlines against providing misleading or inconsistent information during prolonged delays. He emphasized that passengers should be informed of the true reasons for disruptions, such as fueling issues, to enable them to make informed decisions. Achimugu stated that the Director-General of Civil Aviation, Capt. Chris Najomo, has expressed concern and ordered enhanced monitoring of flight operations by consumer protection officers. He added that while challenges may not always be the airlines' fault, it is their responsibility to mitigate inconvenience by allowing passengers to choose alternative flights. Achimugu also cautioned against issuing misleading operational updates, such as attributing a delay to a "bird strike" when the problem is fuel, or giving inaccurate takeoff times. He further stressed that passengers stranded late at night should be provided with hotel accommodation when necessary.
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Original source
This summary was AI-generated from a story originally published by Punch Nigeria.
