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Ghana Civil Aviation Authority investigates alleged mistreatment of KLM Accra-bound passengers
via GhanaWeb4 min read
The Ghana Civil Aviation Authority GCAA has launched an investigation into the alleged mistreatment of passengers on KLM Flight KL059, which was scheduled to arrive in Accra from Amsterdam on Saturday, June 27, 2026. The GCAA noted videos circulating on social media showing stranded travelers expressing dissatisfaction with their treatment. As Ghana's aviation regulator, the GCAA stated that its top priorities include safety, security, and consumer protection. The investigation will examine the circumstances surrounding the reported tarmac delay and the alleged mistreatment of passengers. The Authority plans to engage all relevant stakeholders and will communicate the outcome of the investigation in accordance with established regulatory procedures. The GCAA reiterated its commitment to ensuring passenger safety, security, and high service standards within the aviation sector.
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This summary was AI-generated from a story originally published by GhanaWeb.
The Ghana Civil Aviation Authority GCAA has launched an investigation into allegations of mistreatment by KLM against passengers traveling from Amsterdam to Accra. Videos circulating on social media show stranded travelers expressing frustration over their ordeal. Passengers claimed they were left waiting for several hours after a delayed and subsequently canceled flight KL059, which was scheduled to arrive in Accra on Saturday, June 27, 2026. Some passengers alleged that when they sought solutions, the airline called the police. One passenger, Frieda Yayra Amable, recounted being stuck at Schiphol Airport from Friday morning until Sunday due to flight cancellations and visa issues preventing access to a hotel. She stated that Dutch police denied them visas, making it impossible to travel through two Schengen states. The GCAA stated that it is engaging all relevant stakeholders and will communicate the outcome of the investigation, emphasizing its commitment to passenger welfare and maintaining high service standards within the aviation sector.
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