Sassa calls for dialogue amid planned pensioners' protests

Sassa noted videos promoting protests, particularly in the Western Cape, reportedly driven by a TikTok content creator who highlights complaints about Sassa's application and appeals processes, and the cost-of-living challenges for older people. A petition by the Pensioners of South Africa Posa states that the Old Age Grant, while vital, is often insufficient to cover daily needs, forcing many to make difficult choices. Posa has urged the Department of Social Development, the National Treasury, and President Cyril Ramaphosa to ensure pensioners live with dignity and security.

Sassa CEO Themba Matlou affirmed the agency's respect for the constitutional right to peaceful protest but encouraged direct engagement through appropriate channels. Matlou emphasized that constructive dialogue provides the best platform to explain Sassa's initiatives and legislative frameworks. He also stated that Sassa is open to constructive criticism aimed at improving services and remains committed to strengthening the integrity of the social grant system to combat fraud and corruption, while continuously improving its systems as it marks two decades since its establishment.