馃嚦馃嚞NigeriaWest Africa
Nigerian Electricity Regulatory Commission approves compensation for Band A customers due to poor power supply
via Punch Nigeria3 min read
The Nigerian Electricity Regulatory Commission NERC has approved a special compensation package for eligible Band A electricity customers affected by poor power supply between February and March 2026. This directive, NERC/2026/002, addresses significant generation shortfalls in the Nigerian Electricity Supply Industry, which prevented distribution companies from meeting guaranteed service levels for some Band A customers. The shortfalls were primarily due to inadequate gas supply and vandalism of critical gas and transmission infrastructure, factors beyond the direct control of the distribution companies. Customers on Band A feeders receiving between 18 and 20 hours of daily supply will be compensated under an existing framework. For those receiving less than 18 hours, special compensation will be provided: non-maximum demand customers will receive 20 percent of their approved February 2026 energy cap, while maximum demand customers will receive 20 percent of their average energy billed in February 2026. Prepaid customers will receive token credits, and postpaid customers will get bill adjustments. Distribution companies must complete February 2026 compensation by May 31, 2026, and March 2026 compensation by June 30, 2026. NERC prohibits offsetting compensation credits against existing customer debt and requires clear communication of compensation details to customers. The commission will monitor compliance to ensure all eligible customers receive their due compensation. Indu
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