🇳🇬NigeriaWest Africa
MTN Nigeria to compensate subscribers for service shortfalls, plans network upgrades
via Punch Nigeria2 min read
MTN Nigeria announced its compliance with a Nigerian Communications Commission NCC directive to compensate subscribers affected by service shortfalls from November, December, and January. The company stated that this decision highlights the regulator's commitment to consumer protection and places customers at the core of regulatory decisions. MTN Nigeria affirmed that all consumers in the affected areas will receive compensation according to the applicable framework. Beyond compensation, MTN Nigeria emphasized its long-term goal of enhancing service quality and minimizing network disruptions. The telecommunications company plans to accelerate capital expenditure to strengthen infrastructure, including upgrading network equipment, improving resilience against outages, and fostering closer collaboration with tower infrastructure partners. MTN Nigeria acknowledged challenges such as infrastructure constraints and external disruptions but reiterated its dedication to working with regulators and stakeholders to address these issues. The NCC has increased enforcement actions in the telecom sector as Nigeria aims to improve digital connectivity and service reliability amidst growing internet usage.
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This summary was AI-generated from a story originally published by Punch Nigeria.
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