🇳🇬NigeriaWest Africa
CBN mandates monthly reporting of failed electronic transactions by banks
via Punch Nigeria4 min read
The Central Bank of Nigeria CBN has directed banks and other financial institutions to submit monthly reports on failed electronic transactions across various digital channels. This directive is part of new compliance measures outlined in its revised Guide to Charges, issued via a circular on April 21, 2026. Chief Compliance Officers and Heads of Information Technology are required to jointly submit electronic reports of all failed transactions from Automated Teller Machines ATM, Point of Sale PoS terminals, mobile, web, and other electronic channels. These reports are to be sent to designated CBN email addresses. The revised guide, effective May 1, 2026, replaces the 2020 version and aims to promote a safe financial system, encourage innovation, and expand financial inclusion through lower tariffs on micropayments. It also introduces broader accountability, mandating top management to ensure strict adherence and proper configuration of banking systems to apply only approved charges. The guide caps several banking charges, requires clear disclosure of fees, and allows customers to negotiate charges where applicable. Any new product or service not covered must receive prior written CBN approval. The new structure applies to a wide range of institutions, including commercial banks, microfinance banks, and mobile money operators. To enhance consumer protection, non-credit-related charges can only be applied if funds are available, and unpaid charges must be deferred without accr
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